Troubleshooting Guide

This guide covers common issues when connecting Kajoo to Sitecore and how to resolve them.

Verify the Sitecore URL and API Key are correct.
Confirm the Kajoo plugin is installed and published in Sitecore.
Make sure the API Key item is published and that CORS Origins includes https://app.kajoo.ai or *.
Ensure your gateway is publicly accessible and properly configured.
Check that Kajoo’s static IPs are whitelisted in your firewall or VPN.
Look for DNS, SSL, or network errors on your gateway.

"Convert Site to Jamstack" Does Not Work

Confirm the Preview URL is correct for your environment.
Ensure the JSS Site Name matches exactly (case-sensitive) with what is configured in Sitecore.
Verify your Sitecore instance supports JSS and headless rendering.

Still Need Assistance?

Contact Kajoo Support with the following info:

Sitecore version
Kajoo plugin version
Hosting type (on-prem, cloud, VPN)
Gateway or proxy details
Error messages or logs

Back to Configure in Kajoo

Updated about 24 hours ago

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